common questions

not sure if easi-cash is right for you?

We’ve been serving kiwi’s for more than 10 years, and have answered all types of questions from people thinking about taking out their first loan, through to existing customers about their loan.

So we’ve answered below the most common questions we get asked. If you can’t find the answer you’re looking, feel free to get in touch with our support team and ask them your question. They’ll be glad to help.

Check out the most common questions that customers ask us below.

the basics

How much can I borrow?

Our easi-cash loans range between $500 and $20,000.

What is a secured loan?

A secured loan is a loan in which the borrower will provide security (typically a vehicle or household item) for the loan. If the loan is not paid, we may look into taking the security in order to cover the outstanding debt.

What is an unsecured loan?

An unsecured loan is a loan issued without security which means you generally have to pay a higher interest rate.

What types of securities can I use?

You can use a vehicle or household items (chattels) as security for an easi-cash loan.

What can I use an easi-cash loan for?

Customers use their loans for car repairs, holidays, home renovations, weddings and funerals, and for unexpected bills.

Can I apply if I have bad credit?

All responsible lenders will look at your history  of paying previous financial obligations. However, just because you’ve had credit problems in the past doesn’t mean we can’t help. We look at things on an individual basis and try to understand what happened and why. We are more interested in your future than your past, and we try and take a balanced view.

Can I consolidate my other debts with an easi-cash loan?

Of course. Our team are more than happy to talk through any existing debts you might have and consolidate them with an easi-cash loan, often with lower repayments.

Can I have an easi-cash and an easi-own contract at the same time?

Yes. You can have a combination of easi-cash and easi-own at the same time. When you fill out the online application form, remember to put in your customer number and account number so that we can identify you.

How long can I take out an easi-cash loan for?

The terms of our loans range between six months and five years, depending on your circumstances, the size of the loan, and of course how long you would prefer.

When will I receive my easi-cash loan?

Once your ID and income checks have been completed and your loan agreement has been signed, you should receive your easi-cash loan overnight (Monday to Friday) in your nominated bank account.

What happens if my application is declined?

In the case that your application is declined, you would need to wait at least thirty days before you apply again. If your circumstances change, give us a call or come in to store and we may be able to help you.

the application process

What things do I need to complete the easi-cash application process?

You will need a valid form of identification, proof of address (a recent power bill, for example), three month’s worth of your bank statements, and a WINZ breakdown (if applicable).

Do I need a mobile phone number and email address to apply?

A contact number and email address is essential as we need a way to contact you. Our online application process requires a mobile number, as we need to send you a TXT confirmation code.

Do I need to be employed?

You will require an income in order to service the repayments of the loan. Typically, this comes from wages or salary. However, if you are on a benefit, we may be able to help you (in most cases).

What types of ID do you accept?

We accept Drivers Licence, Passport, 18+ Card, and NZ Firearms Licence. If you do not have a valid form of ID, come in store and we will sort out a Statutory Declaration for you. In order to complete the application and signing process online, you will need a valid Drivers Licence or NZ Passport.

How old do I need to be to apply for an easi-cash loan?

You need to be 18 years old – the legal age in New Zealand to apply for financial services.

Do I need a bank account?

Yes – a valid New Zealand bank account registered in your name. If you want to complete the entire application and signing process online – you will need internet banking as well.

Why do you need to see my bank statements?

We use your bank statements to calculate your affordability. By checking your income and expenses, we can figure out the best loan agreement to suit your lifestyle.

What should I do if I don’t have the necessary things to apply?

Come in store, or give us a call on 0800 825 008 and talk to us about your situation. In most cases, we will be able to help you.

interest and fees

What are the easi-cash interest rates?

Our interest rates for easi-cash loans range from 26.75% and 34.95%.

Are there any easi-cash fees and how much are they?

Yes, easi-cash loans have initial establishment fees and monthly admin fees. There are also other fees based on missed repayments, refinancing or buy outs. You can find all of this information on the rates, fees and contracts page.

How do you calculate interest rates?

Interest rates are calculated based on your credit score from Veda.

What happens if I would like to cancel my easi-cash agreement?

You can cancel your easi-cash agreement by writing to us with your intention to cancel within thirty days of signing the agreement.

online vs in-store completion

What is online versus in-store completion?

When you apply for an easi-cash loan online, you can choose to complete the entire process without needing to come in store. We will complete the ID checks, income and expenses checks, confirm repayments, and sign your agreement all online, which means you can complete your application in the comfort of your own home.

If you get stuck or have any problems, you can always come in to your nearest dtr store and complete the rest of the process, or call us on 0800 825 008.

What do I need for online completion?

There are a few things you will need in order to complete the entire application process online.

You will need to be over 18 years old, in regular employment, have a valid NZ Drivers Licence or NZ Passport, have internet banking with one of our supported banks, a mobile phone and an email address.

If you are missing any of these things, you can still complete our online application form and then visit your nearest dtr store to complete the checks and sign the agreement.

What do you do with my information?

When you go through the online completion process, we use your online information to do the relevant checks to make sure we can approve you for an easi-cash loan. This includes checking your identity, your address, your income and expenses information, and ensuring that you have a contactable mobile number. We also complete a credit check and an affordability check to ensure that you are able to afford the loan you have requested.

repayments

How much will my regular repayments be?

 

As part of the application process, we will calculate a regular monthly repayment amount for your easi-cash loan, which you can elect to pay either weekly, fortnightly or monthly. This repayment amount will depend on the amount you have requested, the term of the loan, the variable interest rate, and your individual Veda credit score.

What happens if I miss a payment?

If you miss a payment, you need to make it up before your next scheduled payment, or you will be charged with late fees. Either way, give our team a call and we can help you out with your situation.

What should I do if I can’t afford a regular repayment?

Give us a call to restructure the loan so we can adjust your payments to work with your affordability.

What do I need to do if I suffer from unforeseen hardship?

If you can’t keep up with your payments due to an unforeseen event that causes hardship, for example illness, injury, loss of employment, or the end of a relationship, you can apply to us for a hardship variation.

loan topups

What is a top-up loan?

If you are an existing easi-cash customer and you make your repayments on time, you may be able to top-up your loan back up to the original amount(and in some cases even more) if you are in need of some more cash.

Can I top up my easi-cash loan at any time?

Yes – provided you have a good payment history.

How do I check my easi-cash loan balance?

Give us a call on 0800 825 008 and we can provide you with your balance.

How do I top up my easi-cash loan?

It’s easy! Simply apply online, or come in to your local dtr store and fill out an application form.

Can I change the amount of my easi-cash loan after it has been approved?

Yes, we can resubmit it with the new amount, as long as you are approved for the new amount.

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