complaints and disputes

we will make every effort to resolve any dispute for you

Sometimes you may need to talk about an issue you are having with us. You can phone us on 0800 734 735 or use our contact page to get in touch. We will confirm we have received your complaint and investigate it for you.

If you are still not happy, we encourage you to contact the financial disputes resolutions scheme as detailed below.

We are a member of this scheme which is designed to help customers resolve any issues they have with dtr regarding any financial advice received from us.

Financial Services Complaints Limited

Level 4
101 Lambton Quay
Phone: 0800 347 257

Confirmation of dtr’s registration for the scheme can be found at the website.

Official information you might need to know

dtr is a registered financial services provider. Our details are:

Thorn Group Financial Services Limited

Trading as easi-cash
PO Box 204365
Manukau 2161
Phone: 09 250 3360

FSP number: FSP39861
Registration date: 12/2/2010

We are licensed and regulated by the Financial Markets Authority as a Qualifying Financial Entity (QFE) for all financial services.

We are also a member of the Financial Services Federation and helped to produce the brochure Responsible Lending Guidelines – Financial Services Federation. This tells you what you should expect from your lender when you are borrowing money.

Download the brochure